CONSUMER MEDIATION

The company LABEL NATUREL SAS is committed to satisfying its customers and responding kindly to all justified and reasonable complaints that may be made to it.

In accordance with the provisions of article L612-1 of the Consumer Code concerning the amicable settlement of disputes, it guarantees in particular the non-professional Customer effective recourse to a consumer mediation system.

To be able to benefit from mediation, the Customer must have previously addressed to the company LABEL NATUREL SAS a written complaint within twelve months of the order. If the company has not responded within one month or its response does not satisfy the Customer, the latter may appeal to the Consumer Mediator provided, however, that the dispute has not already been examined by a court or another mediator.

Mediation is free for the Client unless he decides to call on an expert or a lawyer. The parties remain free to accept or refuse the use of consumer mediation. Furthermore, any solution proposed by the mediator is not binding on the parties, who may waive it.

Thus, the Customer can use the Consumer Mediation service free of charge. to which the company LABEL NATUREL SAS has subscribed for all its non-professional customers, either electronically from the address https://cm2c.net, or by post by writing to: Center for Consumer Mediation of Justice Conciliators - 14 rue Saint Jean - 75017 Paris.